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FREQUENTLY ASKED QUESTIONS

You can track your order progress by visiting 'My Account'.

Yes. If you wish to return an item, please visit our Refund Policy section.

Yes. But here is what we recommend.
The easiest and quickest way to exchange is to place a new order for your preferred item(s). Then simply send back your original item(s) for a full refund.

Please see our Refund Policy for details.

All orders are shipped from the UK.

***INTERNATIONAL SHIPPING UPDATE***

All orders shipped to an address outside of the UK are now DDP (Delivered Duty Paid). The duties and taxes associated with your order will be shown clearly on the checkout page (BEFORE CHECKING OUT), along with the delivery option chosen. 

This ensures that you will not be subject to any further payment on receipt of your order - Thank you.

***PLEASE NOTE***
Any orders returned to us due to non-payment of import fees are  subject to a re-stocking fee of £25 deducted from any subsequent refund to cover additional administration costs.


Please find more details in our Shipping Policy section.